Glean

Voice AI that detects emotion and responds with emotional intelligence in real-time conversations.

Category:

Productivity & Automation

Pricing:

Paid

Glean-–-Work-AI-that-Works-Agents-Assistant-Search_1

Glean-–-Work-AI-that-Works-Agents-Assistant-Search_2

Automation

Business Intelligence

Chat

Productivity

Glean - The Work AI platform that connects 100+ enterprise apps to deliver permission-aware answers and automate work

Glean is an enterprise Work AI platform built for large organizations whose teams lose hours every day searching across disconnected SaaS tools. Founded in 2019 by former Google search engineers, the platform targets IT, sales, customer service, engineering and HR teams in companies typically with 1,000 or more employees that need a trusted layer over Google Workspace, Microsoft 365, Slack, Salesforce, Jira, Confluence, Zendesk and 100+ other systems.

The core problem it solves is enterprise knowledge fragmentation – documents scattered across apps, tribal knowledge buried in chat threads, and answers locked inside tickets. Glean indexes this content through a permission-aware Enterprise Graph and layers three capabilities on top: Search, Assistant and Agents. Employees find information, generate grounded content and automate multi-step workflows in natural language, without leaving Slack, Microsoft Teams or their browser.

No special hardware is required. Glean runs as a SaaS platform with native integrations and a Chrome extension. Initial deployment is not lightweight, however – companies typically involve IT to map permissions, configure connectors and tune relevance, with most customers reporting they are operational within a few weeks once setup begins.

Data security sits at the centre of the architecture. Glean enforces real-time, source-level permissions, so employees only see results they are already entitled to access. Single-tenant cloud deployment, SSO and enterprise-grade governance are standard, and the Glean Protect layer validates every agent action at runtime. On scalability, Glean serves Fortune 500 customers, exposes open APIs and supports MCP, so internal teams can build custom agents and embed Glean inside their own products.

One important editorial caveat: Glean is deliberately enterprise-first. There is no free tier and no self-serve trial – industry-reported pricing starts around $45-50 per user per month with minimum contracts often beginning at roughly 100 seats and mandatory support fees of about 10% of ARR. For SMBs and mid-market teams without a six-figure budget, Glean is rarely the right fit – the value scales with company size and the volume of internal knowledge to unify.

"Glean has the centralized search access across SharePoint, Teams, Outlook emails, our document 360 knowledge base, Figma, Aha dashboard, and ADO. It really works as layer on top of the documentation tools, but not replacement."

- Verified User in Information Technology and Services, from G2 review of Glean

"Glean helps solve the problem of wasting time searching for information across multiple tools and platforms. As someone in sales, I need quick access to the latest product info, pricing, and customer data. Glean consolidates all that in one place, so I can find answers fast, respond to prospects more effectively, and focus on closing deals instead of digging through files."

- Verified User in Sales, from G2 review of Glean

Key Features:

Glean Search: Hybrid search (keyword + vector + RAG) across 100+ connectors including Google Workspace, Microsoft 365, Slack, Salesforce, Jira, Confluence, GitHub and ServiceNow, with results trimmed to each user's real permissions.
Glean Assistant: A personal AI copilot that answers questions in natural language, summarizes documents, drafts content and analyses data, grounded in the company's own knowledge rather than the public web.
Glean Agents: A no-code Agent Builder, Agent Library and orchestration engine for creating autonomous AI agents that execute multi-step workflows across enterprise systems.
Enterprise Graph: A proprietary knowledge model that maps relationships between people, content and activity to personalize every search and assistant response.
Works where you work: Native deployments inside Slack, Microsoft Teams, Zoom, Service Cloud, ServiceNow, Zendesk, GitHub and Miro, plus a browser extension and mobile apps.
Model Hub: Switch between leading frontier models from Anthropic, Google and OpenAI within a single enterprise-governed interface.
Open APIs and MCP support: Index data once and reuse it everywhere through Glean's public APIs, web SDK and headless MCP support to embed Glean into custom internal apps.
Glean Protect and governance: Single-tenant cloud, real-time permissions enforcement, sensitive content protection and runtime validation of every agent action.

Why Use Glean?

One AI grounded in your real company knowledge: Unlike generic chatbots, Glean retrieves answers from your own indexed apps and cites the source documents, drastically reducing hallucinations on internal questions.
Permission-aware by design: Glean respects your existing access controls in real time, so confidential documents stay confidential while still being discoverable to the right people.
From answers to action with Agents: Most enterprise search tools stop at retrieval. Glean adds an agent platform that can execute multi-step work - filing tickets, summarizing meetings, updating records - through a no-code builder.
Built by former Google search engineers: Founder Arvind Jain and his team led parts of Google Search before starting Glean, which shows in the relevance quality across messy real-world enterprise data.
Faster onboarding and less context switching: By unifying answers across 100+ apps, Glean reduces the time new hires need ramping up and the number of times experienced employees ping colleagues for the same documents.

FAQ

What is Glean?

Glean is an enterprise Work AI platform that unifies search, an AI assistant and AI agents across 100+ company apps. It indexes data from tools like Google Workspace, Microsoft 365, Slack and Salesforce so employees can find permission-aware answers, generate grounded content and automate multi-step workflows in natural language.

What makes Glean different from Microsoft 365 Copilot?

Microsoft 365 Copilot is optimized for the Microsoft ecosystem - Outlook, Teams, Word, Excel and SharePoint. Glean is stack-agnostic, with native depth across 100+ connectors including Google Workspace, Slack, Salesforce, Jira, Confluence, GitHub and ServiceNow. Glean also adds a no-code Agent Builder, a Model Hub for switching between Anthropic, Google and OpenAI models, and single-tenant deployment with real-time permissions enforcement.

Is Glean free or paid?

Glean is a paid, enterprise-only product with no free tier and no self-serve trial. Pricing is sales-led with custom quotes. Industry reports place starting prices around $45-50 per user per month, with minimum annual contracts often beginning at roughly 100 seats and a mandatory support fee of about 10% of ARR. Buyers must contact Glean directly for an exact quote.

Does Glean offer integrations?

Yes. Glean ships with 100+ connectors including Google Workspace, Microsoft 365, Slack, Microsoft Teams, Salesforce, Jira, Confluence, Zendesk, ServiceNow, GitHub, Notion, Dropbox, Box, Outlook and Zoom. It also offers native experiences inside Slack, Teams, Zoom, Service Cloud, ServiceNow and a Chrome browser extension, plus open APIs, an SDK and MCP support for custom integrations.

How does Glean handle privacy and data?

Glean runs in a single-tenant cloud and enforces real-time, source-level permissions, meaning employees only see results they are already entitled to access. The platform supports SSO, enterprise-grade governance and the Glean Protect layer, which validates every agent action at runtime to keep sensitive content secure and AI behaviour reliable.