Higgsfield refund policy
This guide summarizes the Higgsfield refund policy based on the Terms of Use last updated August 30, 2025.
Refund eligibility: the main rule
- Refunds are generally non-refundable unless the Terms (or your local law) allow otherwise.
- You may request a refund within 7 days of your initial purchase only if no Credits have been used.
Refunds apply to initial purchases only (not renewals)
- Eligible refunds apply to initial purchases only.
- Subscription renewals are not refundable under this refund provision.
Service fee (up to 6%)
- Where permitted by law, refunds may be subject to a service fee not exceeding 6% of the initial fee.
What “Credits” mean for refunds
- If you use any Credits, you generally won’t qualify for the 7-day initial purchase refund.
- Unused purchased Credits are forfeited if your account is canceled or services stop (except as required by law).
- Credits have no cash value and are generally non-transferable and non-redeemable for cash (except as required by law).
How to request a refund
The Terms allow refund requests (when eligible). For the fastest handling, contact Higgsfield support from the email on your account and include:
- The email address used for your Higgsfield account
- Purchase date and plan type
- Confirmation that no Credits were used
- Your invoice/receipt (if available)
Support email: support@higgsfield.ai
Canceling your subscription
If you’re looking for cancellation steps, see this separate guide:
How to cancel your Higgsfield subscription.
Frequently Asked Questions
Does Higgsfield offer refunds?
Yes, but only in limited cases. You can request a refund within 7 days of your initial purchase if no Credits have been used. This applies to first purchases only — renewals are not refundable. An approved refund may include a service fee of up to 6%.
How do I request a refund from Higgsfield?
Email support@higgsfield.ai from your registered account address. Include your purchase date, plan type, and confirmation that no Credits were used. If you purchased through an app store, use that platform’s refund process instead.
What is the Higgsfield refund window?
Seven days from your initial purchase, provided no Credits have been used. Renewals and subsequent billing cycles are not eligible. Depending on your country, local consumer protection laws (such as EU cooling-off rules) may grant additional rights beyond Higgsfield’s policy.
What if Higgsfield ignores my refund request?
Resend your request from the registered account email with all relevant details: timestamps, receipts, and ticket IDs. If still unresolved and you believe you’re entitled to a refund, escalate through your payment provider (chargeback or dispute) or refer to consumer protection rules in your jurisdiction.
Written by
Marco Sansalone
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